Terms & Conditions
Orders (general):
Orders will be accepted by Café Tables under the following terms and conditions. Where the terms and conditions on a customer’s purchase order conflict with those in this document, those in this document shall prevail.
All orders are produced based on the description on the Sales Order. Sales Orders are sent as confirmation of receipt of order whether by PO, verbal or email. Café Tables will always strive to build the tables exactly as the customer requests; however, it is the customer’s responsibility to review the Sales Order. Any discrepancies in the Sales Order must be brought to our attention at commencement of work.
We ship via FedEx or common carrier. Shipping cost is calculated by Café Tables and added to the shopping cart prior to final payment.
Orders that are shipped to SC are subject to a 7% Sales Tax. Sales Tax is not collected on orders shipped outside of SC.
Payment Terms:
A 50% non-refundable deposit is required to initiate an order. The deposit serves to cover initial material and labor costs, as well as to reserve inventory for the customer. Deposits are non-refundable. Final payment is due prior to shipment. Final payment must be received within 60 days of the initial deposit unless otherwise specified in the original purchase order. If final payment is not received within the agreed time, then the deposit is forfeit. FOB Spartanburg, SC.
Payment is accepted via Visa, MC, American Express, Discover, check or wire transfer.
Returns:
Returns will be accepted at the sole discretion of Cafe Tables. Returns without a Cafe Tables Return Authorization number will be refused. Return authorization, for any reason, must be requested within 15 days of the customer’s receipt of the product. Product must be inspected within 15 days, and we strongly suggest inspection at time of receipt. All returns will be subject to a minimum 20% restocking fee. The restocking fee is variable and is a function of the product. Many custom items will not be accepted. Items that are lost during shipping must be reported within 15 days of receipt of shipping notification. Items that are damaged during shipping must be reported within 15 days of receipt of product. Cafe Tables cannot file claims after 15 days and will not be held responsible for lost or damaged items.
Granite:
Since granite is a natural product, with naturally occurring variations in color, tone, granularity, pattern, etc. These variations are expected and are the source of its natural beauty. Our photos accurately represent typical color, tone, granularity, and pattern. However, due to variance in a computer monitor’s ability to accurately display colors, as well as poor color interpretation in many printers, we recommend the use of our samples when selection is critical. Samples are available upon request.
Chairs:
Our chairs are made from European Beechwood. They are a beautiful hardwood that is ideal for commercial use. Chairs are a natural product and will have differing wood grain from one chair to the next. The natural properties of the wood will cause stains to vary slightly. Stains shown on the web page provide reasonably accurate representation of the chairs. However, due to variance in a computer monitor’s ability to accurately display colors, as well as poor color interpretation in many printers, we recommend the use of our samples when selection is critical. Samples are available upon request.
Custom Table Tops:
All products are guaranteed against workmanship defects for one year from the date of invoice. Neglect, misuse, unacceptable storage, improper installation, unauthorized repair and improper maintenance are not covered by our warranty. Liability shall not exceed the original purchase price of the defective product.
Wood Table Tops:
Wood is a natural material that expands and contracts with respect to its environment. Moisture control is a primary concern for wood tables during fabrication but also after placement in a restaurant, hotel or home. Furniture damaged by unmanaged humidity control is not due to a product defect.
The moisture content of wood changes in response to relative humidity. When air is humid, the wood absorbs moisture and swells. When the air is dry, wood loses moisture and shrinks. Excessive shrinking or swelling can affect the look of the wood or possibly cause cracks or splitting. Customers that are going to install wood tops in a climate that sees large humidity swings, or excessively dry or wet conditions should be prepared for movement in the wood. Movement may result in something as minor as shrinkage of the table but possibly in less desirable ways such as cracks or openings between seems. In the case of steel banded tables, or bread boarded tables, the band will sit differently with respect to the table edge as the moisture content changes.
The best course of action for customers with harsh environments or large humidity swings is to regulate humidity with a dehumidifier or humidifier as needed. If your restaurant’s relative humidity is below 30% you should consider using a humidifier. If relative humidity is above 50% consider a dehumidifier.
At Café Tables, we construct tables in a way that suits most of the country with relative humidities between 30% – 50%. Our tables are made per industry standard using lumber that is kiln dried from the mill. Wood is stored at Café Tables in a humidity-controlled environment and moisture content is maintained within the wood between 6-9%. Moisture content is checked during fabrication and prior to sealing. If you believe your environment is going to be harsh, please bring it to our attention prior to ordering. We cannot guarantee that moisture will not be a problem, but we can take additional steps to better match your environment during fabrication. Ultimately, your investment should be protected by managing your environment’s humidity.
For further reference we recommend reading a paper by Carl Eckelman at the University of Purdue: “The Shrinking and Swelling of Wood and Its Effect on Furniture”.
Café Tables, LLC
(864) 585-4924
www.café-tables.com
